Shipping Info

Introduction

Welcome to Summer Waves! We are committed to providing our customers with the best possible shopping experience. This includes ensuring that your orders are shipped promptly and arrive safely. Our shipping policy is designed to be transparent and comprehensive, covering all aspects of the shipping process from order placement to delivery. Please read this policy carefully so you understand our shipping procedures and policies.

Free Standard Shipping

We offer FREE Standard Shipping on orders over $75.00 to the Continental United States (excluding Alaska and Hawaii). This offer applies to most orders, with some exclusions for clearance items. Free standard shipping is a great way to save on shipping costs while ensuring your order arrives in a timely manner.

Order Processing Time

General Processing Time

Once an order is placed, it typically takes 1-2 business days to process. This processing time does not include weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day. Please add 2 business days to all shipping times to account for this processing period.

Expedited Orders

For expedited shipping options, the same processing time of 1-2 business days applies. To ensure you receive your products by a specific date, please choose one of our expedited shipping options and plan accordingly.

Shipping Options and Time Frames

Free Economy Shipping

• Free Economy Shipping: 7 to 10 business days. This option is available for most orders shipped to the contiguous United States. The carrier for this option is chosen by us based on the most efficient delivery method available.

FedEx Shipping Options

• FedEx Ground: 1 to 5 business days, depending on the distance to the destination. Delivery to Alaska and Hawaii takes 3 to 7 business days.
• FedEx 3 Day Freight: 3 business days.
• FedEx Home Delivery: 1 to 5 business days, depending on the distance to the destination.
• FedEx Express Saver: 1 to 3 business days (Unavailable to Alaska and Hawaii).
• FedEx International Economy: 2 to 5 business days, depending on the country and distance to the destination.
• FedEx Standard Overnight: 1 to 2 business days, based on the distance to the destination (Unavailable to certain areas of Alaska and Hawaii).

USPS Shipping Options

• USPS: We may use USPS for Free Economy Shipping. Orders shipped via USPS usually arrive within 10 business days.

Important Notes on Shipping

• Weekend and Holiday Deliveries: FedEx and USPS do not deliver on weekends or holidays. Delivery times are calculated based on business days only (Monday through Friday).
• Unforeseen Delays: FedEx delays due to unforeseen circumstances do not qualify for shipping refunds. Please plan accordingly and allow extra time for your order to arrive.

Shipping to PO Boxes

At this time, we do not ship to PO BOX addresses. To avoid delays, please use a physical address that does not include a PO BOX. This ensures that your order can be delivered without any issues.

Shipping to APO/FPO Addresses

If you wish to have items shipped to your APO/FPO address (military only), please contact our customer service team for assistance. We are committed to supporting our service members and will do our best to accommodate your shipping needs.

Damaged Items

If you receive a damaged product, please contact our warranty claim center immediately to ensure you receive a replacement. Do not contact the carrier, as they will not be able to file a claim on your behalf. Instead, call us at 1-888-919-0070, and we will file a claim for you if necessary.

International Shipping

Availability

We offer international shipping to many countries. The shipping rates and delivery times vary depending on the destination country and the shipping method chosen at checkout.

Customs and Duties

International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost. Please check with your local customs office for more information on the fees that may apply to your order.

Delivery Times

International delivery times depend on the destination country and the shipping method selected. Standard international shipping typically takes 2 to 5 business days, while expedited options can be faster. Please note that customs processing may cause delays beyond our control.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please allow up to 24 hours for the tracking information to update.

Address Changes and Order Cancellations

Address Changes

If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

Order Cancellations

To cancel an order, please contact our customer service team immediately. If your order has already been processed or shipped, we may not be able to cancel it. In such cases, you may need to follow our return policy to return the unwanted items.

Return Policy

General Returns

If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please contact our customer service team to initiate a return and receive a return authorization number.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we are not responsible for lost or damaged return shipments.

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method and may take several business days to appear on your account, depending on your bank or credit card issuer.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with Summer Waves is a positive one.

• Phone: 1-888-919-0070 (US)
• Email: [Customer Service Email]
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (CST)

Conclusion

At Summer Waves, we strive to provide our customers with a seamless and satisfactory shopping experience. Our shipping policy is designed to offer flexible and transparent shipping options, ensuring your orders are delivered promptly and efficiently. We appreciate your business and look forward to serving you.

Thank you for choosing Summer Waves!